If you have an unspent balance in your AdOperator account and wish to request a refund, AdOperator provides a clear and straightforward refund process to help return these funds. Refunds apply specifically to unused funds; any promotional or bonus amounts that have already been spent are non-refundable. Below is a step-by-step guide on how to initiate and complete a refund request.
Step-by-Step Refund Process
Contact the Support Team
To start the refund process, contact AdOperator’s support team via email support (at) adoperator.com only . Be prepared to provide specific details about your refund request, including:
Account Information: Include your account ID or registered email to help the team locate your account quickly.
Reason for Refund: Briefly explain why you are requesting the refund to ensure all details are clear and complete.
Unused Balance Amount: Specify the amount you wish to refund, limited to the unspent portion of your balance.
The support team will log your request and provide guidance on any further information or steps required to proceed.
Review and Processing Period
Once you’ve submitted all the necessary details, your refund request will enter a review phase. The AdOperator team will verify the unspent balance in your account and ensure that all eligibility requirements are met. This review and processing period typically takes up to 7 business days. During this time, you may be contacted if additional information is needed, so it’s a good idea to monitor your email or account notifications.
Important: Non-Refundable Amounts
Refunds are issued only for the unspent portion of your balance. Any bonus or promotional funds that have been used are excluded from the refund, as these amounts are non-refundable according to AdOperator’s policies. It’s important to note this distinction when calculating the amount you expect to receive back.
Confirmation of Refund
Once the refund has been approved and processed, you’ll receive a confirmation notification, and the funds will be returned to the original payment method. The support team will notify you of any updates and confirm the completion of the refund process.
Additional Tips for a Smooth Refund Process
Double-Check Balance Before Requesting: Ensure your balance accurately reflects the unspent amount you wish to refund;
Follow Up if Necessary: If you don’t receive a response or confirmation within 14 business days, reach out to support for an update on the status of your refund;
Understand the Refund Policy: Familiarize yourself with AdOperator’s refund policies regarding non-refundable promotional funds, which are detailed in the terms and conditions. This can prevent any misunderstandings about which funds qualify for a refund.